Privacy & Security

36kbd's Privacy Policy
Our commitment to protecting your data

This page clearly explains how we collect the information you provide while using 36kbd, how we use it, and how we keep it secure.

Last Updated: January 2026 Version 2.1 Applicable in Bangladesh
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Privacy Policy Core Guarantees

The 6 core principles 36kbd follows to protect your personal data

Strong Encryption

All your personal data and transactions are protected with 256-bit SSL/TLS encryption. No unauthorized party can access this information.

No Third-Party Sales

Your name, phone number, email, and transaction details are never sold or shared with advertisers or third parties — this is our strict policy.

Minimal Data Collection

36kbd only collects information that is necessary to provide our services. No unnecessary data is requested or stored.

Your control

You may view, correct, or request deletion of your stored data at any time. Your data belongs to you.

Regular Security Audits

36kbd's servers and data systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed promptly.

Instant Notification

If there is any reason to believe your data may be at risk, 36kbd will promptly notify you and take steps to resolve the issue.

1. What Information We Collect

36kbd collects certain information from you under its Privacy Policy. This is done solely to provide you with a complete service experience and to help us improve it. We only collect what is necessary — nothing more.

A) Information provided at registration

  • Full Name (as per National ID)
  • Mobile Number (Mobile Banking/Nagad/Rocket account)
  • Date of Birth (for age verification)
  • Username & Password (stored in encrypted form)

B) Automatically collected information

  • IP address and device type
  • Browser & Operating System Information
  • Session duration and page visit data
  • Cookie and local storage data

C) Transaction-related information

  • Deposit & Withdrawal History
  • Bet & Game History
  • Mobile Banking Transaction Reference Number
Important: 36kbd will never ask for your mobile banking PIN, card number, or OTP. If anyone requests this information, they are a fraudster.

2. How We Use Your Information

Under 36kbd's Privacy Policy, collected data is used only for specific purposes. The table below clearly outlines what each type of data is used for:

Data Type Purpose of Use
Name & Mobile Number Account verification and withdrawal process
Date of Birth Age verification (18+)
IP address Security & Fraud Prevention
Transaction History Dispute Resolution & Financial Records
Game history Bonus Issuance & Wagering Calculations
Cookie data Session management and preference storage

Your data is not used for any purpose beyond those listed above. 36kbd does not sell your data for advertising or send marketing messages without your consent.

3. Cookies & Tracking Technologies

36kbd uses cookies and similar tracking technologies on its website and app. These help make your browsing experience smoother. When you log in to 36kbd, cookies remember your session so you don't have to re-enter your password each time.

Cookie type

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional cookies: To remember your preferences (language, theme).
  • Analytics Cookies: Anonymous usage data to help improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may cause login and payment features to stop working correctly.

Tips: 36kbd never uses third-party ad trackers or social media pixels. Your browsing activity stays entirely within our own environment.

4. Data Sharing Policy

The most important aspect of 36kbd's Privacy Policy is this — we never sell your data. However, limited information may be shared in specific circumstances:

  1. Payment Processors: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process mobile banking transactions. Each of these providers operates under their own privacy policy.
  2. For legal compliance: Information may be disclosed in response to lawful orders from Bangladeshi courts or regulatory authorities.
  3. Fraud Investigation: Relevant authorities may be provided with necessary information in the course of investigating money laundering or fraud.

Your data is not shared with any third party for any reason other than the three cases outlined above.

5. Data Retention & Period

36kbd does not retain your data longer than necessary. Below is a breakdown of how long each type of information is kept:

Data Type Retention Period Reason
Account information For as long as the account remains active For Service Delivery
Transaction Records 5 Years Financial regulatory compliance
Log & Session Data 90 Days Security Monitoring
Cookie data 30 Days Session Management
Closed Account Data 1 Year Potential Dispute Resolution

Once data reaches the end of its retention period, it is securely deleted or anonymized. Expired data is never retained under any circumstances.

6. Security Measures

36kbd uses industry-standard security technology to protect your data. As part of our Privacy Policy, the following security layers are always active:

  • Transport Layer Security (TLS 1.3): All data transfers are encrypted.
  • Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
  • Two-Factor Authentication (2FA): OTP verification to your mobile number upon account login.
  • Firewall & DDoS Protection: Our servers are protected against attacks at all times.
  • Auto Logout: Sessions are automatically terminated after a period of inactivity.
  • Suspicious Login Alert: Instant SMS alerts when a login is detected from a new device or unfamiliar location.
Stay Safe: 36kbd will never ask for your password over a phone call or message. Your password belongs to you alone. Anyone asking for it is attempting fraud — report it to us immediately.

7. Your Rights

Under 36kbd's Privacy Policy, you have full rights over your personal data. You may exercise the following rights at any time:

  • Right to Access Data: To view all personal data stored in your account, submit a request to our support team. It will be provided within 7 business days.
  • Right to Rectification: You may request corrections to any inaccurate information. Once verified, corrections will be made within 3 business days.
  • Right to Erasure: If you wish to close your account, you may request the deletion of all your personal data. However, certain information may need to be retained for a specified period to meet legal requirements.
  • Right to Object to Processing: You may object to the use of your data for specific purposes.
  • Right to Data Portability: You may request your data in a portable format (CSV/JSON).

To exercise these rights, contact us via live chat or email. We will respond within 15 business days.

8. Children's Privacy

36kbd is strictly for users aged 18 and above. Under our Privacy Policy, we do not knowingly collect data from minors. Age is verified at registration, and users under 18 are not permitted to create an account.

If a minor's data ever enters our system for any reason, it will be deleted immediately upon discovery and the associated account will be closed. Parents or guardians who believe their child's information is held by us should contact us right away.

A note for parents: If you suspect your child is using 36kbd, contact our support team immediately. We will act quickly and close the relevant account.

9. Privacy Policy Updates

36kbd may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:

  1. A pop-up notification when your account is accessed.
  2. SMS message sent to your registered mobile number.
  3. A notification banner on the website homepage.

If you continue using the platform after any changes take effect, you will be considered to have accepted the updated Privacy Policy. We recommend checking this page regularly.

Last Updated: This Privacy Policy was last updated in January 2026.

10. Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, contact 36kbd through the following:

  • Live Chat: Click the chat button at the bottom right of the website or app.
  • Email: [email protected] (responses may take up to 24 hours)
  • Support Page: FAQ page Find answers to common questions.

We take every complaint seriously and aim to respond within 72 hours. Your privacy is not just a policy to us — it is our responsibility.

About Privacy FAQ

The most common privacy questions asked by 36kbd users

No, 36kbd never sells your personal information. Your name, mobile number, transaction history, or any other data is never shared with advertisers or third parties. Only limited information is shared with mobile banking providers solely for the purpose of processing payments.

No. Your password is never stored in plain text. At registration, your password is hashed using the bcrypt algorithm, and only that hash is stored in the database. No 36kbd employee or system can ever view your actual password.

Yes, you can request deletion of your personal data at any time. If you submit an account closure request, our Live Chat support team will guide you through the process. However, certain transaction records may need to be retained for up to 5 years due to legal obligations.

Yes. An SMS alert will be sent to your registered mobile number if there is any login attempt from a new device or an unrecognized location. If you receive such a message, change your password immediately and notify us via Live Chat.

Yes, but only to improve your personal experience and to track bonuses and wagering. This data is never used against you or for marketing purposes. It also supports responsible gaming — if someone shows signs of excessive betting, we step in to offer assistance.

You will be notified of any significant changes in advance via a login popup, SMS, or a notice on the website homepage. The "Last Updated" date at the top of this page will reflect whether any recent changes have been made.
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Play safe, enjoy with peace of mind!

Join 36kbd today, backed by a robust Privacy Policy and strong security measures. Your data is fully protected — that's our promise.

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